Book with Confidence
TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD (foreign office travel advice)

Hard Rock Hotel Riviera Maya Hacienda Riviera Maya, Mexico


Accommodation Overview

Key Features

  • Beachfront location
  • Waterpark
  • A la carte dining

Location Information

• In the Puerto Aventuras area
• Marina, restaurants, bars and shops nearby

The whole family can holiday like a rock star at the Hard Rock Hotel Riviera Maya Hacienda. Star in your own music video, learn how to DJ, and order room service from your own spa tub.

The rooms are fit for VIPs. They’ve all got spa tubs, liquor dispensers and a minibar full of snacks. Plus, they come with 24/7 room service. Balconies are served up in every single one, too – for the best panoramas, plump for a sea-view room.


When you book to stay in a Deluxe Double Room with Limited Sea View and Balcony, you can look forward to a whole load of other extras. That starts with VIP treatment from a personal assistant, an ironing service and VIP check-in. There’s also complimentary full-size bath products, a beach bag and a massage-for-two. It doesn’t end there – see the room description for more.

Please Note

While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.


Two huge pools rock up alongside the sand. And they come loaded with waterfall features, an area for water volleyball, three whirlpools and a swim-up bar. If you don’t fancy a dip, waiters can bring your drink right to your lounger.

Pool Scene

The sun terrace is dotted with Bali beds, loungers and parasols. And there’s a buzzing atmosphere around the pool, with live music and entertainment around the clock, including foam parties. Kids and teens can hit the slides at the waterpark, or splash about in the zero-entry pool.

Food & Drink

Dig in to international food at the around-the-world themed buffet, or book a table at one of the four à la cartes. In the line-up you’ve got a Brazilian steak house, an Italian place, a Mexican diner and a Japanese teppanyaki that wows with its show-cooking.

For snacks during the day, there’s a café that serves up light bites, as well as a range of coffees and teas. Plus, room service is available 24/7.


The kids' club puts on a tonne of themed days and activities. Or budding singers can join the KIDZ BOP Experience, where they learn dance moves, dress up and perform on a big stage. Teens have their own space, too, which is kitted out with super-sized sofas, snooker, table football and flat screens.

A theatre hosts West End-style shows. And, elsewhere, you've got live bands. A DJ drops beats at Club Heaven, where there’s a huge dancefloor complete with disco-balls, mirrors and flashing lights. The party starts at 11pm and goes on until the early hours.

Sports & Activities

Whether you want to get fit, or get competitive, the activity programme has it covered. There are basketball and tennis courts, a climbing wall, a diving pool, and classes like aqua aerobics and yoga on offer. Then you’ve got watersports, like kayaking and snorkelling, at the beach.

You’ll have access to golf architect Robert von Hagge’s 18-hole masterpiece at the Hard Rock Golf Club Riviera Maya. On this course, you can tee-off surrounded by tropical greenery, before grabbing a drink at the club house.

Health & Beauty

Rock Spa®* is the biggest spa in the Caribbean. It’s got a whopping 75 treatment rooms, plus steam rooms and a hydrotherapy pool. You can expect things like couples’ massages and chocolate body wraps, as well as Rhythm and Motion treatments, where the therapist matches their movements to an expertly compiled playlist.

Body Rock® is this hotel’s gym. It’s fully kitted out with all the latest gear – from spinning™ bikes and TRX, to cardio machines and free weights. There’s a range of classes on, offer too, including pole dancing, cycling and yoga.

Facility Overview

For swimming, there are two massive pools. You can also swim in the natural cove at the hotel’s private beach. You’ve got loads of choice for dining, too, thanks to five restaurants. Then you’ve got bars by the pool and in the lobby, and a choice of evening shows or a full-on party night at Club Heaven. Kids and teens have their own clubs, too, and there’s a music lab where would-be rockstars can learn to DJ and play instruments. You can also borrow Fender guitars and take them back to your room. Grown-ups are also free to use all of the facilities in the adults-only Heaven area.

No. of rooms


Official Rating

5 Star

Special Offer

Free Resort Credit

Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. Just so you know, you'll need to pay a 25% tax when using the resort credits.


All rooms come with an LCD TV, a bath with a shower and a coffee maker. Plus, you’ll have a safe, a stocked minibar, bathrobes, slippers and 24-hour room service. You can opt for a Delxue Double Room with Garden View and Balcony, or for the added luxury of Rock Royalty Benefits you can choose a Deluxe Double Room with Limited Sea View and Balcony or a Deluxe Double Room with a Balcony.

Items marked with * incur extra charges which are payable locally.

Average temperature
JanuaryTemp: 23°C
FebruaryTemp: 23°C
MarchTemp: 25°C
AprilTemp: 26°C
MayTemp: 27°C
JuneTemp: 28°C
JulyTemp: 28°C
AugustTemp: 28°C
SeptemberTemp: 28°C
OctoberTemp: 27°C
NovemberTemp: 25°C
DecemberTemp: 24°C
Spanish and Mayan
The Mexican Currency is the Peso although the American Dollar is widely used
GMT - 6
Hotel Map

Traveller reviews

    Suitable For
  • Business:1092
  • Couples:4070
  • Solo travel:129
  • Family:6277
  • Friends getaway:2316
    Rating Summary
  • Location:
    4.5 Rating for Location
  • Sleep Quality:
    4.5 Rating for Sleep Quality
  • Rooms:
    4.5 Rating for Rooms
  • Service:
    4.5 Rating for Service
  • Value:
    4.5 Rating for Value
  • Cleanliness:
    4.5 Rating for Cleanliness
    Traveller Rating
  • Excellent10799
  • Very Good2264
  • Average1001
  • Poor397
  • Terrible447
tatianarW9225RY said...


TripAdvisor Review Rating30/11/2020
Travelled on 01/11/2020

Best family vacation had a complete blast a bunch of activities! Dani boy samurai Liz & April were an entertainment power team ! Fatima was super attentive would highly recommend! I loved the whole...

Read Full Review
reneelillystone said...

We love this resort!

TripAdvisor Review Rating30/11/2020
Travelled on 01/11/2020

We have been here a couple times and it has been so fun!! Moy, Freddy, and Jose(Mr Cheeks!) have been an absolute dream. They have taken such good care of us at the pool-I never want to leave...

Read Full Review
JulieWilder2015 said...

Best service + Best resort

TripAdvisor Review Rating30/11/2020
Travelled on 01/12/2020

If you're looking for a great resort with Excellent service from Panana and Azael took great care of us at the cabanas all day long! Thank you for keeping us hydrated and fed and being so friendly...

Read Full Review
Read All ReviewsWrite a Review
Ratings & Reviews Powered by © TripAdvisor 2020

Hotel Availability

Hard Rock Hotel Riviera Maya Hacienda, Riviera Maya
TUI UK Rating:

Your Holiday Details

Select From Available Dates

Show other photos
My Shortlisted Holidays ()
Loading Shortlist...