Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0800 916 5197

Call centre opening times

Monday - Sunday 9:00am - 7:00pm
Monday 2nd May 9:00am - 6:00pm

After Sales

If you have already booked a holiday and need to contact us, call:

0800 9165137

Call centre opening times

Monday - Thursday 9:00am - 7:00pm
Friday 9:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday CLOSED

Help & Support

Already made a booking?

If you have already booked a holiday and you have a question, please contact our customer service team on:

0800 9165137

View opening times

Email us your queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

customerservices@latedeals.co.uk

FAQ Categories

Frequently Asked Questions

Covid Testing

Covid Testing

We’re doing everything we can to make testing as easy and affordable as possible for you.

We recommend you sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about.

You need to check whether a test is required to travel to your holiday destination. These tests are often referred to as fit to fly tests.

You’ll need to make a note of:
• Which type of test you need – NHS test kits are not accepted
 When you need to take your test
• Whether the type of test you need to take is affected by your vaccination status
• How long it takes for your test result to come back

You can find this information on our entry requirements page >

CHRONOMICS – AVAILABLE TO RESIDENTS OF ENGLAND, SCOTLAND AND WALES.

Just so you know, the below information is for TUI customers with a package holiday booking. If you’ve booked just your flights or hotel stay with us, use this link to see prices and book your Chronomics tests > 
 Chronomics antigen (rapid flow) home test kits cost £13.50pp.
 Results within 15 minutes of taking the test – upload a picture of your test and Chronomics will supply a certificate, usually within 15 minutes.
 You can book a Chronomics test a maximum of 45 days before your departure date, and a minimum of five days before your departure date.
• Packages including more than one type of test are available at a discounted rate from this supplier. Check their website for more details.
 Purchase a Chronomics test  if you’ve got a package holiday booking >

KLARITY– AVAILABLE TO RESIDENTS OF ENGLAND, SCOTLAND AND WALES.

• Klarity antigen (rapid flow) home test kits are available from £14.95pp.
• Results within 15 minutes of taking the test – upload a picture of your test and Klarity will supply a certificate, usually within 60 minutes, or during your video consultation if you choose to book one.
• Packages including more than one type of test are available at a discounted rate from this supplier. Check their website for more details.
 Purchase a Klarity test >

SCREEN4

 Screen4 antigen (rapid flow) home test kits cost £18pp.
 Screen4 antigen (rapid flow) in-clinic test kits cost £23pp.
 You’ll have your results and testing certificate within 12 hours of taking your test.
 Purchase a Screen4 test >

RANDOX – AVAILABLE TO RESIDENTS OF NORTHERN IRELAND, ENGLAND, SCOTLAND AND WALES.

Randox antigen (rapid flow) home test kits cost £11pp with click and collect, or £12pp with home delivery.
 Get your certificate by uploading your results to the Randox Certifly app.
 Randox in-clinic antigen (rapid flow) tests, including airport locations, cost £30pp.
• Packages including more than one type of test are available at a discounted rate from this supplier. Check their website for more details.
• Purchase a Randox home test kit with home delivery using code TUI2021 >
 Book a Randox in-clinic test with code TUI2021 >

EXPRESSTEST – AVAILABLE TO RESIDENTS OF ENGLAND, SCOTLAND, WALES AND NORTHERN IRELAND

• Expresstest clinician Antigen test kits from £33.60
• Results within 40 mins available from airport locations
 Purchase an ExpressTest clinician test with code TUI22 >

SCREEN4

 Screen4 PCR home test kits cost £45pp.
 Screen4 PCR clinician test kits cost £60pp.
• To get your results faster, take your sample to a Screen4 clinic. Locate a Screen4 clinic > Or, you can drop it off at a Royal Mail Priority post box. 
• You’ll have your results and testing certificate within 24 hours of the sample arriving at the lab.
• Screen4 tests are available to residents of England, Scotland and Wales.
 Purchase a Screen4 test >

RANDOX

• Randox PCR home test kits cost £34.99pp with click and collect, or £43pp with home delivery.
• If you use a Randox dropbox to return your sample, your results will come through on the following day.
 How to return your Randox sample >
• Randox in-clinic PCR tests, including airport locations, cost £50pp.
 Randox tests are available to residents of Northern Ireland, England, Scotland and Wales.
• Packages including more than one type of test are available at a discounted rate from this supplier. Check their website for more details.
 Purchase a Randox home test with code TUI2021 >
 Book a Randox in-clinic test with code TUI2021 >

EXPRESSTEST 

• Express Test PCR clinician test kits cost from £56.64pp.
• You’ll have your results and testing certificate by 10pm on the day after you take your test.
• 
These ExpressTest tests are available to residents of Northern Ireland, England, Scotland and Wales.
 Purchase an ExpressTest clinician test with code TUI22 >

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

Aberdeen Airport has partnered with ICTS UK & Ireland and the TAC Healthcare Group Ltd to offer pre-departure PCR Park & Test facilities to passengers.

Find out more about how to book and pricing guidelines >

Belfast Airport is working with Randox to offer a next-day results service.

Find out more about how to book and pricing guidelines >

If you’re travelling from Birmingham Airport, you can book a test by visiting the Express Test website.

Results are expected by 10pm the day after your test, but could take up to 48 hours to arrive.

Find out more about how to book and pricing guidelines >

Bournemouth Airport is working with government-approved testing provider, GPDQ, to provide a range of COVID-19 testing options. Clinician-led testing is on offer for both pre-departure tests and UK re-entry.

Find out more about how to book and pricing guidelines >

COVID-19 testing for travel is now available at Bristol Airport, by the Hilton car park, provided by Nuffield Health.

Find out more about how to book and pricing guidelines >

COVID-19 testing for travel is now available at Cardiff Airport’s testing centre in Arrivals, provided by Nuffield Health.

Find out more about how to book and pricing guidelines >

If you’re travelling from East Midlands Airport, simply register on the Collinson Group website and book your test slot, then wait for your results – they’ll be sent to you via email. Results are usually available within 48 hours.

Find out more about how to book and pricing guidelines >

At Edinburgh Airport, there’s a test site located in the FastPark car park area, in front of the terminal.

You can book fast, accurate and lab-analysed tests by visiting the Express Test website and selecting a date and time. The test results will usually be emailed or texted to customers the next day. Just so you know, you’re advised to schedule your test between 48 and 96 hours prior to your departure time, as a precaution.

Find out more about how to book and pricing guidelines >

Exeter Airport is working with government-approved testing provider, GPDQ, to provide a range of COVID-19 testing options. Clinician-led testing is on offer for both pre-departure tests and UK re-entry.

Find out more about how to book and pricing guidelines >

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

If you decide not to get a test through our testing partners, you can also get tested at some UK airports ahead of your holiday with us and on your return home.

Norwich Airport is working with government-approved testing provider, GPDQ, to provide a range of COVID-19 testing options. Clinician-led testing is on offer for both pre-departure tests and UK re-entry.

Find out more about how to book and pricing guidelines >