What payment do you accept?

We accept payment by Delta, Switch/Maestro, Master Card and Visa.

Is there a booking fee for using credit or debit cards?

There is no fee for payments made with a debit card or credit card.

Are there any additional charges I should be aware of?

Generally, all taxes, surcharges and supplements are included in the price of the holiday on our website. Unfortunately, final prices can differ slightly because we rely on airlines, Hotels and Tour Operators to keep everything up to date, and in travel things change by the minute. To ensure the most accurate price for your chosen holiday simply click "update quote" on the holiday page.

Are there any flexible payment options?

We offer a deposit and part payment scheme for Package Holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance, allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately or for Thomas Cook product 14 weeks before departure.

How do I arrange in-flight meals and extra baggage allowances?

At the booking stage, dependent on the holiday, you are given the option to arrange extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call our customer services team on 0203 6361 987.

I’ve booked my holiday – what happens next?

We will send you an email to confirm your booking containing the holiday details and your reference number. It is advised that you print out a copy of this email or save it for your own records.

When will my tickets arrive?

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an 'E-ticket'. E-tickets look very much like your booking confirmation, but will state the wording 'E-ticket document' at the top of the first page and will give details of check-in times, as well as flight timings, transfers and accommodation if applicable. Upon receipt of your E-ticket, you will receive no further confirmation from us, as your E-ticket (along with your passport(s) & any other required travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0203 6361 987 who will then assist you further.

Can I make changes to my holiday?

If you find anything wrong in your holiday documentation or if you just wish to change something about your holiday, contact our customer services department on 0203 6361 987.

What if my details are incorrect?

If there is a mistake on your tickets or other documentation, please call customer services on 0203 6361 987 and we will amend your details.

What if I want to cancel my holiday?

If you wish to cancel your holiday please call our customer services department on 0203 6361 987.

Is it safe to travel to a certain country?

If you require any information on travelling to potential problem areas, the Foreign and Commonwealth Office (FCO) has up to date information on its website here.

What immunisations are needed?

Dependent on where you are travelling, you may or may not require immunisation. It is best to consult your GP if you are unsure about anything.

Is it safe to sunbathe in warm countries?

Always be careful in the sun, staying out of direct sunlight between 11AM and 3PM if possible, because this is when the sun is hottest. It is advisable to use a sun cream that protects against UVA and UVB radiation, even if you are a regular sunbather. Children, babies and the elderly are particularly vulnerable in sunlight, as are people with fair skin. It's also important to remember that you can still burn when it is cloudy. Sun cream should be re-applied if you decide to go for a swim or get wet.

Is it safe to drink tap water in foreign countries?

A lot of resorts in Europe tend to have very good tap water, but it is advisable to drink bottled water if you are unsure of the tap water's quality.

Is it safe to eat foreign food?

As with eating out domestically, it is advised that you check your food is properly cooked – particularly meats – and has been prepared in a hygienic environment before eating. If you are experimenting with foods that you haven't tried before, you should introduce yourself to them gradually.

Should I tip on holiday?

Often on holiday, waiters, taxi drivers, porters and other people offering services will expect a tip because tip money makes up the bulk of their wage. There is no standard tipping amount, but generally somewhere between 5 and 15% is the norm.

Can I fly if I am pregnant?

It depends entirely on the airline and pregnant women are advised to confirm with the airline they are flying with. However, most airlines allow air travel during pregnancy up until the 28th week of pregnancy.

Should I take out travel insurance for my holiday?

All tour operators advise their customers to take out travel insurance at the time of booking. Please see your insurance partner for full details.

What if I need medical treatment abroad?

If you require medical treatment abroad and you are not insured, you or your friends and Family will be billed. With insurance, the insurance company should pay for any medical treatment you require.

Do I need an E111 or EHIC?

You no longer require the E111 form because it is now invalid. The EHIC or European Health Insurance Card is now required in European countries to receive free or reduced cost health care. It is available from the Post Office.

Do I need a visa?

Some holiday destinations require the appropriate visa in order to travel there, and it is the customer's responsibility to arrange this. For further information on which countries require a visa, please visit the Foreign and Commonwealth Office website.

Is my passport valid for travel?

It is important that the details on passports match those on the travel documentation. For example, the names on the passports must match the names on the flight tickets to avoid any problems on the day of travel. Your passport must be valid for the duration of your holiday, and in many cases for up to 6 months after your expected date of return. For further information, the Passport Office can be contacted on 08705 210 410 (calls charged at national rate).

How do I apply for a passport?

It usually takes up to four weeks to apply for a new passport, so if you're planning a holiday soon and your passport has expired, it is best to apply for a new one as soon as possible. It is possible to obtain a passport much more quickly, but this comes at a greater cost and we wouldn't advise relying on the service because there is a chance you won't be able to go on holiday. You should be able to get a passport application form from your local Post Office, or you can apply online at the Passport Office website.

Do children need a passport?

Children under 16 have been required to hold their own passport since the 5th of October 1998. Children already on a parent's passport are still allowed to travel either until they reach 16 years of age, or the parent's passport expires.

Latedeals.co.uk is a trading name of TUI UK Retail Limited (We/Us/Our), part of the TUI AG Group of Companies, having its Registered Office address at Wigmore House, Wigmore Lane, Luton, LU2 9TN and registered in England and Wales under number 01456086.

We act in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Tour Operator’s terms and conditions, and your agreement for your holiday will be with the Tour Operator and not us. The Tour Operator’s terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider’s terms and conditions and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract.

The Package Travel, Package Holidays and Package Tours Regulations 1992 (known as The Package Travel and Linked Travel Arrangements Regulations 2018 from 1.7.2018) require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

If you have not received your ATOL Certificate within 48 hours of making your booking please ask us for it.

All travel components which we feature are not an offer by us to sell any travel component, but an invitation to you to make an offer to the Provider. We are free to accept that offer on behalf of the Provider or to reject it.

Latedeals.co.uk is not a Tour Operator but an agent for the Provider.

Our Agency Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

We are members of ABTA, The Travel Association. ABTA Number L4675.

We act as Agents for ATOL protected Tour Operators.

Abbreviations

Pricing

Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

Online Prices TUI and First Choice

Our best prices for TUI and First Choice holidays are online. Any extra discount applied to TUI and First Choice holidays will only apply for online bookings. We can still process your booking offline with no booking fees. .

Online Prices Thomas Cook, Balkan, Olympic, RedSea and Gambia Experience

Any extra discount applied to Thomas Cook, Balkan, Olympic, Redsea and Gambia Experience applies to both on and off line bookings, however there is a £30 booking fee.

Transfers

Some Tour Operators include the cost of the transfer from the arrival airport to the resort accommodation, and back, in the holiday price. Others do not, but consider the transfer an option which can be pre-booked for an extra fee. If you are unsure whether transfers are included, please contact us prior to booking and we will clarify this for you.

Allocation on Arrival

You may choose to purchase a last minute holiday where the Tour Operator chooses your resort and/or accommodation on arrival at the destination airport. This may include an accommodation that has not previously appeared in a brochure or on their website.

Accommodation Ratings

The ratings displayed on the Latedeals website are as advised by the Provider. These will usually be the ratings given as a guide to properties by the Tour Operator using their own criteria. They may not confirm with the national rating standards, either UK-based, or local to the destination. We will not be held responsible for any incorrect ratings.

24 Hour Clock

All times shown are based on the 24 hour clock and are local.

Child Ages

The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday takes place while the child is away on holiday, including the return day, then the new age must be stated at the time of booking. Travel may be refused if the date of birth according to the child’s passport differs from the age on the tickets.

Infants

Infants must be under two years of age on the return date of travel otherwise they are classed as children and must pay the appropriate child prices as opposed to the infant prices. Infants are not entitled to a seat and adults may only take one infant per person. Infants must be over 14 days old for health and safety reasons. Please be aware that cots can be payable locally in resort therefore please check the brochure for the most accurate information or contact Customer Services.

Tickets

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an E-ticket. E-Tickets look very much like your booking confirmation, but will state the wording E-ticket document at the top of the first page and will give details of flight timings, transfers and accommodation, if applicable. With TUI and First Choice you will receive your E-Tickets/Confirmation is one document and will be issued 42 days prior to travel. Upon receipt of your E-ticket you will receive no further confirmation from us, as your E-ticket along with your passport(s) & any other travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact our Customer Services team on 0844 800 3137.

Reserved Seating / Select Your Seat

Many airlines now offer the option to reserve your seats for a fee. This fee varies from airline to airline and if available will show on the Travel Options page. All airlines must comply with CAA guidelines therefore certain requirements must be satisfied before they can allocate seats. Some airlines will give seat numbers in advance and others allocate them at check in, therefore we recommend you check the Terms and Conditions of your chosen airline and these can be found on their own website or you may contact us for assistance.

Third Party Flying

A very small number of holidays with TUI and First Choice holidays now link into third party flying which is not available online but can be booked over the phone. These airlines terms and conditions differ from our standard t&c's as each airline has their own which can be viewed on their websites. Please ensure you check these before booking.

Deposits for holidays with 3rd Party flying (not TUI airways) are often higher than the standard deposit as the cost of the flight must be paid in full at time of booking.

Car Hire

You will need to produce both parts of the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with regards to age and driving record. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA. Please check with your Car Hire Provider for their requirements and terms and conditions.

Travel Insurance

You will need to take out a suitable insurance policy for your holiday party, including infants and children. Some hazardous activities may require additional coverage – please check with your insurance provider. It may be a term of your contract with the Provider that you take out suitable insurance cover and inform the Provider of whom you are insured with so that they can take down your Insurers details. We cannot accept responsibility for any costs you incur as a result of not being adequately insured.

If you are going on holiday in the European Economic Area you will also need to get a European Health Insurance Card – visit www.ehic.org.uk. This card is not instead of, but as well as, adequate travel insurance. The European Health Insurance Card may not be accepted in private medical centres onboard cruise ships. Please check with your Cruise Provider.

As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the airport. You’ll find full details of this policy at https://www.gov.uk/foreign-travel-advice/cuba/entry-requirements

Payment

All holidays booked inside 14 weeks of departure require full payment at the time of booking for you to secure your holiday.

Some holidays may only require a deposit at the time of booking for you to secure your holiday. Any outstanding balance of your holiday is due to be paid to LateDeals.co.uk at least 14 weeks prior to date of departure. You can do this by calling our Customer Services department.

Payments can be accepted by credit or debit cards registered in the United Kingdom or Northern Ireland and can only be made by the card holder or with the card holder’s approval. N.B. We do not accept American Express

You can also pay cash at any TUI Shop or send a printed Building Society Cheque or Bankers Draft to TUI UK Ltd, 2nd Floor, Dunedin House, Stockton on Tees, Cleveland, TS17 6BJ. Personal cheques are not accepted.

If you do not pay your balance 14 weeks prior to departure, we will notify the Provider who may cancel the booking and charge cancellation fees as set out in the Provider’s terms and conditions.

Low Deposits

TUI, First Choice and Marella Cruises may from time to time offer a low deposit option and if you take advantage of this offer your deposit is payable over more than one payment. If, however you decide to cancel before all payments are made you are still liable to pay the full deposit. This option is not available for bookings made online.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).

Help Booking

Should you need help with your booking our on-line chat team will be available to assist you with your booking seven days a week. You can contact them Monday - Thursday 9.00am - 9.30pm, Friday and Saturday 9.00am - 8.00pm and Sunday 9.30am - 7.30pm.

Booking Fee

Should you need help making your booking, our sales team are able to assist you. Bookings made with us over the phone with any tour operator other than TUI or First Choice or Marella Cruises will incur a £30 per booking service fee.

Airport Fees

Some regional airports throughout the UK are charging a Passenger Facility Fee (PFF) or an Airport Development Fee (ADF) to all passengers each time they depart from that airport. These fees have been introduced to supplement the airports infrastructure and improve passenger facilities, and also aim to help secure the airports’ futures.

Norwich International currently operate such schemes. They charge £10 per adult with no charge for under 16’s. Age limits apply at the time of departure and proof of age may be required.

Fees can be paid in all relevant terminal buildings on the day of departure, or in advance online, please see individual airport websites for further details.

If passengers do not purchase either an ADF or PFF, the airports involved can reserve the right to refuse the passenger permission to fly.

Documentation

Once you receive your documentation from the Provider, please check this carefully to make sure that all details are correct and also ensure that the names given are the same as in the relevant passport. If you believe anything is not correct, please contact us. Please ensure you check this documentation so that you are fully aware of timings, durations, departures and accommodation details. If you are unsure about any aspect of your holiday please contact our Customer Services department.

Delivery of Documentation

All documents (e.g. invoices/tickets/Insurance policies) that need posting will be sent to you by post, otherwise they will be emailed to you. Please ensure that you have provided us with the correct details. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

Online Check-in

Online check-in is now available with some Providers. When checking in online you will be required to provide you advance passenger information (API). If you choose not to use the online check-in service, your Provider may reserve the right to charge a fee at the airport check-in.

Passports and Visas

All British citizens require a valid 10-year British passport for travel outside the United Kingdom and Northern Ireland, Infants and children also require a valid 5-year British passport. Some destinations require at least 6 months validity remaining on the passport from the date of return. For the latest details of any travel restrictions, entry and stay requirements, visa and travel advice to your particular destination, visit the Foreign Office website at www.fco.gov.uk/travel or call 0845 850 2829 or visit the Passport Service website at www.ips.gov.uk for passport information before booking or travelling.

Certain Providers include Visas and/or Cuban Tourist Cards in the cost of your package holiday. Please check with us prior to purchasing these.

Holders of non-UK passports and British subjects should always check with the relevant Embassy, High Commission or Consulate before booking for travel and visa requirements.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

How long does it take to get my first UK adult passport? It takes six weeks to get your first adult passport, and you may need to attend an interview in order to protect your identity. If you need to apply for your first passport please try not to make any travel arrangements until you have received your passport. For more information, visit the Gov.uk website. You can also visit the Gov.uk website for information on application types and current processing times. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit. Please note that Her Majesty's Passport Office can no longer provide a Fast Track service for first-time applicants, however those who are renewing their passports do not require an interview, and can still use the Fast Track service. If you are an adult (16 or over) and you need to apply for a passport for the first time, or if your name was previously included in your parent’s passport, you must attend an interview with Her Majesty's Passport Office in person to confirm your identity. This process does not apply to you if you held your own passport as a child, or if you simply need to renew your passport. These procedures are in place to help stop fraudulent passport applications and prevent identity theft.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

Some charter airlines are not allowed to carry certain nationals to and from their country of origin. This is due to the licensing law restrictions with overseas aviation authorities. Some other restrictions may also apply, please check with your Airline, Embassy, High Commission or Consulate prior to booking.

Online Turkey Visa

All visitors to Turkey from 11th April 2014 will be required to purchase their entry visa via the Turkish Government website www.evisa.gov.tr prior to travel. Currently, the cost of the e-visa is 20 US Dollars, but this may be subject to change.

Online Cape Verde Visa

All visitors to Cape Verde are required to complete an online visa application form atleast 7 days prior to travel. If you do not complete this form or book within 7 days of travel you will be required to pay 25 Euros cash for your visa on arrival.

Departure/Tourist Tax/Eco Tax

Some of our holidays require you to pay a departure and/or tourist tax when leaving your destination. Please make sure you have the correct money in order to make this process as straightforward as possible.

Aruba – Approximately US$48 per person, payable locally in US Dollars. (Approx. £36 per person)

Dominican Republic - Approximately US$20 (£16) per adult and children 2 years and over, payable locally in US Dollars.

Jamaica – Approximately US$35 (£28 / JMD $4600) per adult and children 2 years and over, payable locally in US Dollars.

Mexico – Departure tax of approximately 1200 Mexican Pesos / US$65 (£45) payable locally in cash only. Scottish and Irish pounds, travellers’ cheques, debit and credit cards are not accepted. This is controlled locally and may change without notice.

If travelling to Goa or Barbados the departure tax is included in the price of your holiday and From 1st May 2019, departure taxes will be included on holidays to Jamaica, Aruba, Puerto Vallarta, Costa Rica, Cancun and Punta Cana.

Many European Destinations also now charge Tourism Tax/Eco Tourist Tax based on the number of nights you stay. These prices vary and some destinations charge for children whilst others don't. The destinations include but are not limited to Spain, Austria, Bulgaria, Croatia, Germany, Italy, Portugal, Greece, Slovenia and Switzerland. Please check at time of booking for up to date costs.

Barbados Room Rate Levy

Following an update from the local authorities, the Barbados Hotel and Tourism Association (BHTA) has taken the decision to impose a nightly “Room Rate Levy” in all hotels in Barbados. This initiative will take effect from the 1st July 2018 and will be charged to customers upon checking out from their hotel. The tax is a per room, per night levy and will vary depending on the classification rating awarded to the hotel. These classification ratings are independently decided by the BHTA. All affected customers booked to date will be notified of the levy they will need to pay, and hotel errata’s are being placed on the system with the correct amounts for future bookings. This charge will affect all holidays booked for 1st July 2018 stays onwards.

Lowest Online Price Guarantee

We advertise our lowest online price guarantee with all major tour operators and this applies for like for like package holidays (flight & accommodation) only. We constantly monitor all operators to ensure we have the lowest online price. If you can find a price cheaper we will honour it providing the quote is sent to us on your travel agents letter head or a print out from the tour operators website. Thomas Cook are excluded from our online price guarantee.

As holiday prices change throughout the day we can only price match like for like dates at time of booking. Our price match guarantee does not cover voucher codes offered by travel agents, tour operators or voucher code sites unless found on www.tui.co.uk or www.firstchoice.co.uk. In the unlikely event you find a voucher code on www.tui.co.uk or www.firstchoice.co.uk that is not on this site please ring to book and we will up your discount to the value of the voucher if our discount is not greater.

India Visa

All visitors to India are required to complete a visa application online at https://indianvisaonline.gov.in/visa/tvoa.html and passports must be valid for at least six months from the date of arrival in India with two blank pages for stamping by the Immigration Officer.

Advance Passenger Information and ESTA for US Travel

Advance Passenger Information (API) – Certain authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flight. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline or Tour Operator between 6 months and 24 hours before departure. Your airline or Tour Operator will provide you with information on how to do this.

ESTA for US Travel – You will need to register for Electronic Travel Authority (ESTA) before you go. To apply visit https://esta.cbp.dhs.gov. There will be a charge of US$14.00 which you need to pay by card when you apply. Without ESTA authorization you may not be allowed to board your flight, you could be delayed during security processing or denied entry into the United States. That said, these documents don’t guarantee entry into the United States. As with most countries, immigration officials make the final decision. If you are denied entry, you still may need to pay cancellation charges for your holiday. If you are changing your name on your passport – for example, if you’re getting married – it’s best to register for ESTA using your maiden name if your new passport doesn’t start until 72 hours before your departure, otherwise you may not get authorization to travel.

Health

It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor. Other sources of information include specialist travel clinics or MASTA (Medical Advisory Services for Travellers Abroad) 0208 994 9874 5pm - 9pm.

Passengers Requiring Special Assistance

Latedeals should be advised of any special assistance, needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on so that suitable arrangements can be made. It is also advisable to speak to someone before making a booking online to ensure that your choice is suitable. You can seek advice from Latedeals Customer Services (See Contact Us Page).

Pregnancy

It depends entirely on the airline and you must advise us if you are pregnant. As most but not all of our flying is with TUI, below are their rules. But, as each airline has different rules you must check with the airline providing your flight.

For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you're going short haul. If you're flying long haul, it's 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you're 28 weeks pregnant.

Guides

The copyright and database rights of all data contained in the Guides pages of the Latedeals website are entirely the property of TUI UK Limited. Although every effort has been made to ensure that the information displayed is entirely complete and accurate, TUI UK Limited accepts no liability for any injury to persons, or any loss or damage to property caused by errors or omissions in the data displayed, whether they result from negligence, accident or any other cause.

Competitions and Prizes

These terms and conditions as set out above are equally applicable to all passengers travelling on any competition prize, through this website or any third party. It is the responsibility of the competition winner to seek medical advice and information on health requirements in relation to the prize destination and to ensure that they are suitably insured for travel.

Trip Advisor

We provide a link to TripAdvisor but cannot be responsible for errors or incorrect photos or information on their site.

Complaints

As your contract is with the Provider, all complaints should be addressed to them but we will do our best to assist you with any queries or concerns you may have relating to your travel arrangements. If you have a problem whilst on holiday, this must be reported to the Provider, their local supplier or representative immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, please write to the Provider. You will see their contact details on the confirmation documents we send you. We will of course do our best to assist you if required.

Terms of use – Website Terms and Conditions

All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice. Information about cookies and their use on this Website can be found in our Cookies Notice. It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We will provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to Providers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy, please click here

Governing Law

This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

Non-commercial Use Only

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Ownership and Use of Material and Information on Our Website

This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360°maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

Links

If you wish to include links to our website, unless you have written permission, you may only do so to our homepage. This website contains links to external websites. These links are provided so you can find out further information quickly and easily. Please note we are not responsible for the content of these websites.

Data Protection and Privacy Policy

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We will provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to suppliers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy.

Online Brochure, Email and Hub Content

Latedeals displays a range of information throughout the booking process concerning the specifics of your chosen travel component or Package Holiday. In every instance this information is supplied by the Provider and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can, and do change without notice. We cannot be held responsible for errors or omissions in the holiday or other travel product descriptions.

Free Child Places

The free child place offer applies to new bookings only, on selected summer 2017 and summer 2018 holidays, subject to limited availability. Only one free child place is available in each selected hotel room or selected apartment type or villa with two full paying adults. Other children must pay the full brochure price. Please be aware that the current price displayed includes brochure and/or online discount. This promotional offer is non-transferable and may change or be withdrawn without notice. Normal booking terms and conditions apply.

Las Vegas Resort Fees

Please note that a compulsory resort fee is now applicable on hotels in Las Vegas. Some hotels also charge a security deposit. These fees are charged by the hotel and must be paid for locally. Please contact your hotel for up to date fees. Subject to change.

Voucher Codes

Any voucher codes offered by www.latedeals.co.uk are for online bookings only, MUST be used at time of booking, cannot be combined with any other voucher code, are not valid if booking over the telephone and there is no cash alternative. Please refer to the specific terms and conditions on your voucher regarding booking dates, departure dates and minimum spend. In the unlikely event that you have a valid voucher code for a TUI or First Choice holiday that is of a higher value than the discount shown on our website, please call our UK contact centre who will apply the higher value for you.

Email Sign Up Discount Code

Get £25 off your next booking when you sign up to the latedeals.co.uk mailing list. Use code LDEMAIL25 on the travel options page to redeem the discount. The minimum spend is £600 per booking and before any extras such as insurance, room upgrades & selecting seats are added. The offer is not valid on bookings made through any Call Centre. This offer is only valid for new bookings and can only be redeemed once. The offer applies to new subscribers only. Normal booking terms and conditions apply. The offer is subject to availability and may change or be withdrawn without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Olympic Holidays SAVE50PP – Extra £50 per person discount on Summer 2019 and Summer 2020 Olympic package holidays

Save an extra £50 per person on any Summer ’19 and Summer ‘20 Olympic package holidays. Valid on all new Olympic package holiday bookings, for travel dates between 1st May 2019 to 31st October 2019 and 1st May 2020 to 31st October 2020 with a minimum spend of £250 per person. Only valid if code SAVE50PP is input on the travel options page at the time of booking. Available for both online and offline bookings made via our contact centre. Cannot be used in conjunction with any other discount, voucher code or offer. Discount codes cannot be added after booking. Promo code valid until further notice and can be withdrawn at any time.

Save £175 per booking on TUI Sensatori Resort Tenerife

Valid on TUI Sensatori Resort Tenerife package holidays departing between 17th May 2019 and 31st October 2019. Discount is valid on TUI package holidays with no minimum spend per booking, saving is based on a minimum of 2 adults sharing a room. Valid only on stays of 7 nights or more. The offer is valid from 17th May 2019 on this website. The offer does not apply to accommodation only, flight only and ski bookings and can only be redeemed once. Enter the relevant code SENS175 in upper case when on the holiday options page of our website. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

About cookies and similar technologies

Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. With our permission, cookies may be placed on our websites and mobile apps by other organisations. For example, we use cookies to do the following:

To improve the way our websites and mobile apps work

Cookies allow us to assess and improve the way our websites and mobile apps work so that we can personalise your experience and allow you to use many of their useful features. For example, cookies help us to keep track of what you are booking as you move through each stage of the booking process; they help us to remember your preferences such as recent searches or shortlisted holidays, and the contents of your online shopping basket.

To improve the performance of our websites and mobile apps

Cookies can help us to understand how our websites and mobile apps are being used, for example, by telling us if you get an error messages as you browse, to test different designs of our website and mobile app pages. Website analytics, including Google Analytics, provides information about the number of visitors to our website and mobile apps, which parts of our website and mobile apps are most popular and if there are any trends such as one specific page being viewed mostly by people in a particular country. These cookies help us to improve your experience.

To deliver relevant online advertising

We use cookies to help us deliver online advertising that we believe is most relevant to you on our websites, mobile apps and other organisations' websites. For example, these cookies help us to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like.

These cookies may collect data about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket.

This means that you may see our adverts on our websites, mobile apps and on other organisations' websites. You may also see adverts for other organisations on our websites and mobile apps.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through cookies in the browser of your devices with other data that we have collected.

To measure the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert so it does not become too repetitive. We also use cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Your choices when it comes to cookies

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.

If you choose to disable some or all cookies, you may not be able to make full use of our websites or mobile apps. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

Where we display personalised adverts on other organisations' websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.

Changes to our Notice

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.

Last update: March 2018

Key terms

Website analytics: Website analytics, including Google Analytics, help us understand how visitors engage with our website. We can view a variety of reports about how visitors interact with our website and mobile apps so that they can improve it.

Website analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our website and mobile apps. We then use the information to compile reports and to help us improve our site.

For example, Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit Google.

Online advertising: Marketing messages that you may see on the internet.

Visa

You shouldn't need a visa to travel to the EU after Brexit. The European Commission announced in November 2018 that, even in a no-deal scenario, UK travellers can still visit the EU without a visa, providing the same is offered to European citizens visiting the UK. The European Commission has said that from 2021, UK citizens will need to pay a fee (of around 7 Euros) for this visa exemption. This is part of a new electronic travel authorisation system applying to all third country visitors to the EU, similar to the US ESTA regime.

Passport

Check the date your passport expires. When travelling to the EU after 29 March 2019, the UK government recommends that you have six months left on your passport on the date of your arrival to an EU country.

You should also check when your passport was renewed. If you renewed a 10 year adult passport before it expired, extra months may have been added to your passport's expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining.

European Health Insurance Card

In the event of a no-deal Brexit, The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country will no longer be valid.

We always recommend you have the appropriate travel insurance, whether you have an EHIC card or not, as there are limitations to EHIC.

Driving Abroad

As long as you have a full UK driving licence, you don't currently need an additional licence to drive in the EU. This is likely to change in a no-deal scenario. UK travellers looking to drive in the EU on or after 29 March 2019 may need to apply for the relevant International Driving Permit.

These cost £5.50 and are available directly from the AA, the RAC or the Post Office. The Government is working to extend the network of Post Offices where you can apply for an International Driving Permit, and has plans to roll these out in more branches across the UK from 1 February 2019.

Check carefully which permit is required for each country you intend to drive within, as you may need more than one permit to comply with the law.

Data Roaming

Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK. If the UK leaves without a deal these rules will no longer apply – however, some UK companies have said they may continue to offer this benefit to their customers. Before you travel, check with your mobile phone provider about the costs of using your phone in the EU.

Customers who book a package holiday with ourselves will be protected under the Package Travel Regulations, meaning you have a right to a full refund if your holiday can no longer be provided.

More information on Brexit can we found on www.abta.com or www.gov.uk.